{"id":11459,"date":"2025-06-09T14:47:48","date_gmt":"2025-06-09T18:47:48","guid":{"rendered":"https:\/\/learningally.org\/help\/tech-support"},"modified":"2025-11-10T16:32:13","modified_gmt":"2025-11-10T21:32:13","slug":"tech-support","status":"publish","type":"page","link":"https:\/\/learningally.org\/help\/tech-support","title":{"rendered":"Tech Support"},"content":{"rendered":"    <section class=\"section-links-settings-block color-scheme-blue-dark\" style=\"--vertical-padding: 10px;--background-block: #002f6c;\">\n        <div class=\"links-block-container\">\n                            <div class=\"links\">\n                                                                                <a href=\"\/help\" class=\"link\" target=\"_self\" style=\"--link-font-size: 14px;--link-font-weight: 500;--link-text-color: #ffffff;--link-text-color-hover: #005fb3;--link-text-color-active: #ffffff;--link-background: #005fb3;--link-background-hover: #ffffff;--link-background-active: #005fb3;\">Help Home<\/a>\n                                                                                                            <a href=\"\/help\/getting-started\" class=\"link\" target=\"_self\" style=\"--link-font-size: 14px;--link-font-weight: 500;--link-text-color: #ffffff;--link-text-color-hover: #005fb3;--link-text-color-active: #ffffff;--link-background: #005fb3;--link-background-hover: #ffffff;--link-background-active: #005fb3;\">Getting Started<\/a>\n                                                                                                            <a href=\"\/help\/membership\" class=\"link\" target=\"_self\" style=\"--link-font-size: 14px;--link-font-weight: 500;--link-text-color: #ffffff;--link-text-color-hover: #005fb3;--link-text-color-active: #ffffff;--link-background: #005fb3;--link-background-hover: #ffffff;--link-background-active: #005fb3;\">Membership<\/a>\n                                                                                                            <a href=\"\/help\/techsupport\" class=\"link\" target=\"_self\" style=\"--link-font-size: 14px;--link-font-weight: 500;--link-text-color: #ffffff;--link-text-color-hover: #005fb3;--link-text-color-active: #ffffff;--link-background: #005fb3;--link-background-hover: #ffffff;--link-background-active: #005fb3;\">Tech Support<\/a>\n                                                                                                            <a href=\"\/help\/services\" class=\"link\" target=\"_self\" style=\"--link-font-size: 14px;--link-font-weight: 500;--link-text-color: #ffffff;--link-text-color-hover: #005fb3;--link-text-color-active: #ffffff;--link-background: #005fb3;--link-background-hover: #ffffff;--link-background-active: #005fb3;\">Services<\/a>\n                                                                <\/div>\n                                <\/div>\n    <\/section>\n\n\n         <section class=\"collapsible-content-section\">\n         <div class=\"collapsible-content-wrapper\">\n                           <h1 class=\"collapsible-content-title\">Tech Support FAQs<\/h1>\n                                    <div class=\"collapsible-content-list\">\n                                                      <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">What are Learning Ally&#8217;s System Requirements and do I need to whitelist anything to access?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p>Please review our <a href=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/LA_ITGuide.pdf\"><span style=\"color: #0000ff;\"><strong>LA_ITGuide<\/strong><\/span><\/a> for an overview of all system requirements, whitelist and additional needed information.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> How do I read my audiobooks in the Learning Ally Audiobook App?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Currently, Learning Ally members can access their audiobooks by downloading our free <a href=\"http:\/\/www.learningally.org\/app\">Learning Ally Audiobooks<\/a> application for PC\/Mac\/Chromebooks, Apple mobile devices and Android mobile devices.<\/p>\n<p><strong>Note:<\/strong> Learning Ally no longer supports a Chrome extension. Chromebook users can\u00a0select our <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=org.learningally.LinkMobile\">Google Play <\/a>option instead.<\/p>\n<p>Users also have the option to use our <a href=\"https:\/\/read.learningally.org\/\">web app<\/a> to access their audio books.<\/p>\n<p style=\"font-weight: 400;\">Learning Ally audiobooks can also be played on a variety of <a href=\"https:\/\/portal.learningally.org\/Authorize-DAISY-Player\">authorized<\/a> DAISY Devices \u2013 a type of player designed especially for audiobooks, including those manufactured by Humanware and PLEXTALK.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> Are Learning Ally audiobooks compatible with Kindle E-readers or Fire tablets?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">No, Learning Ally audiobooks are not currently compatible with Kindle E-readers or Fire tablets. Please view our\u00a0<a href=\"https:\/\/www.learningally.org\/Portals\/6\/Docs\/TeacherResources\/LA_SystemRequirements.pdf\">system requirements<\/a>\u00a0for more information on device compatibility.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> How can I reset my child&#8217;s or student&#8217;s username or password?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p><strong>Answer:<\/strong>\u00a0Parent resetting a child\u2019s username or password:<\/p>\n<p>Log into\u00a0<a href=\"https:\/\/portal.learningally.org\/\">www.LearningAlly.org<\/a>\u00a0with your parent log in information<br \/>\nClick Family Bookshelf<br \/>\nClick Edit Info\/Change Password<br \/>\nType the new username<br \/>\nType the new password<br \/>\nClick Save<\/p>\n<p>Teacher resetting a student\u2019s username or password<\/p>\n<p>Reset a password<\/p>\n<p>Log in to\u00a0<a href=\"https:\/\/portal.learningally.org\/\">www.LearningAlly.org<\/a><br \/>\nClick Manage Students<br \/>\nClick the student&#8217;s name<br \/>\nClick Reset Password<\/p>\n<p>Reset a username<\/p>\n<p>Log in to\u00a0<a href=\"https:\/\/portal.learningally.org\/\">www.LearningAlly.org<\/a><br \/>\nClick Manage Students<br \/>\nClick the student&#8217;s name<br \/>\nClick Edit<br \/>\nType the new username in the Learning Ally Username field<br \/>\nClick Save Changes<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">How can I login to Learning Ally if I forgot my username or password?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">To retrieve your account username:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Visit\u00a0<a href=\"https:\/\/www.learningally.org\/ForgotUser.aspx\">Forgot Username<\/a><\/li>\n<li>Provide your email associated with the account<\/li>\n<li>An email will be sent to you with your username<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">To reset your account password:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Visit\u00a0<a href=\"https:\/\/www.learningally.org\/Forgotpassword.aspx\">Forgot Password<\/a><\/li>\n<li>Provide your username<\/li>\n<li>Provide the email associated with the account<\/li>\n<li>An email will be sent to you with a link to reset your password<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">If you are still unable to retrieve this information please call Customer Care at 1-800-221-4792 to have your password reset.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> Am I able to read offline?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-style: inherit; font-weight: inherit;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\">Reading without internet access is simple. Just download any books from the bookshelf before going offline. Remember to stay logged into your account to make sure you have access to the books at all times. To make sure that this works, test your book offline before leaving any available internet connection.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> With which computers are Learning Ally Audiobooks compatible?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">The Learning Ally Audiobooks app is compatible with the following operating systems, Windows 10 and higher with 64-bit processor, Mac OS X 10.15 and higher 64-bit processor, Chrome OS 43 and higher. Please view our <a href=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/LA_ITGuide.pdf\">LA_ITGuide<\/a>\u00a0for more information on device compatibility.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> How do I authorize my DAISY device to play Learning Ally audiobooks?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Visit this <a href=\"https:\/\/portal.learningally.org\/Authorize-DAISY-Player\">Authorize DAISY PLAYER (UAK) User Authorization Key<\/a>\u00a0page and select your device from the drop down menu. Input your device&#8217;s serial number to generate the UAK.<\/p>\n<p style=\"font-weight: 400;\">For help authorizing your device, contact Customer Care by phone at 1-800-221-4792.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> How can I reset my child&#8217;s or student&#8217;s username or password?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Child username &amp; password:<\/p>\n<ol style=\"font-weight: 400;\">\n<li>Log into<a href=\"https:\/\/www.learningally.org\/login.aspx\">\u00a0LearningAlly.org<\/a>\u00a0with your parent login information<\/li>\n<li>On your Dashboard, to the right of your child&#8217;s bookshelf please view the section Manage Child<\/li>\n<li>Select Edit Child<\/li>\n<li>Your child&#8217;s username will be displayed and can be edited here.<\/li>\n<li>For security reasons we do not allow passwords to be displayed, but they can be updated from this field as well if you don&#8217;t remember it.<\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">Student Username and Passwords:<\/p>\n<ol style=\"font-weight: 400;\">\n<li><a href=\"https:\/\/learningally.org\/Login\">Log in<\/a>\u00a0to LearningAlly.org Select Manage Students<\/li>\n<li>Select the student&#8217;s name<\/li>\n<li>Select Edit Student<\/li>\n<li>The student username and password can be reset here<\/li>\n<\/ol>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> With which iOS devices is the Learning Ally app compatible?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">The Learning Ally App is compatible on all iOS 11.0\u00a0and higher devices except for Apple Watches.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> How do I reset a password for an adult, educator, or parent online account?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Resetting the password for an adult or parent membership:<\/p>\n<ol style=\"font-weight: 400;\">\n<li style=\"list-style-type: none;\">\n<ol style=\"font-weight: 400;\">\n<li style=\"list-style-type: none;\">\n<ol style=\"font-weight: 400;\">\n<li>Log in to\u00a0<a href=\"http:\/\/www.learningally.org\/\">www.learningally.org<\/a>\u00a0with your username &amp; password:<\/li>\n<li>Click your name in the top right corner<\/li>\n<li>Click My Account<\/li>\n<li>Click Change Password<\/li>\n<li>Type your Current Password<\/li>\n<li>Type your New Password<\/li>\n<li>Click Save Changes<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p style=\"font-weight: 400;\">Resetting the password for an educator online account:<\/p>\n<ol style=\"font-weight: 400;\">\n<li style=\"list-style-type: none;\">\n<ol style=\"font-weight: 400;\">\n<li>Log in to\u00a0<a href=\"http:\/\/www.learningally.org\/\">www.learningally.org<\/a>\u00a0with your username &amp; password:<\/li>\n<li>Click your name in the top right corner<\/li>\n<li>Click Account Settings<\/li>\n<li>Click Edit Account<\/li>\n<li>Type your New Password<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> Is Learning Ally Audio compatible with VoiceOver for iOS?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Yes, Learning Ally Link is compatible with VoiceOver for iOS.\u00a0<a href=\"http:\/\/www.apple.com\/accessibility\/ios\/voiceover\/\">Learn more<\/a>\u00a0about iOS accessibility and VoiceOver.<\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">With which screen readers is Learning Ally Audiobooks compatible?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">WINDOWS<\/p>\n<ul style=\"font-weight: 400;\">\n<li>JAWS<\/li>\n<li>Window Eyes<\/li>\n<li>NVDA<\/li>\n<li>System Access<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">ANDROID<\/p>\n<ul style=\"font-weight: 400;\">\n<li>TalkBack<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">CHROMEBOOK<\/p>\n<ul style=\"font-weight: 400;\">\n<li>ChromeVox<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">MAC<\/p>\n<ul style=\"font-weight: 400;\">\n<li>VoiceOver<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">IOS<\/p>\n<ul style=\"font-weight: 400;\">\n<li>VoiceOver<\/li>\n<\/ul>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> How do I change my download destination in Learning Ally Audiobooks?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Please follow the steps below to change your download destination in the app:<\/p>\n<ol style=\"font-weight: 400;\">\n<li>Open the Learning Ally Audiobooks application.<\/li>\n<li>Select the Profile Icon in the top right corner.<\/li>\n<li>Select Settings and scroll down to Advanced.<\/li>\n<li>Under Select Storage Directory and select Browse.<\/li>\n<li>Navigate to the download destination of your choice<\/li>\n<li>Select Save Settings<\/li>\n<li>Downloads will now save to the external drive<\/li>\n<li>The next time you access the app, follow the steps above and the previously downloaded books will appear in the library.<\/li>\n<\/ol>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> How do I download my audiobooks to other DAISY devices?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Please follow the steps below to download our audiobooks to your authorized DAISY<\/p>\n<ol style=\"font-weight: 400;\">\n<li>Make sure your device is authorized to play Learning Ally audiobooks. If it is not authorized, visit <a href=\"https:\/\/portal.learningally.org\/Authorize-DAISY-Player\">Authorize a DAISY Player<\/a>.<\/li>\n<li>Make sure to add books to your bookshelf at<a href=\"http:\/\/www.learningally.org\/login.aspx\">\u00a0www.LearningAlly.org<\/a><\/li>\n<li>Go to My Bookshelf<\/li>\n<li>Click Continue under I\u2019m ready to listen to my audiobooks<\/li>\n<li>Click Choose a Device under How to listen<\/li>\n<li>Select Advanced Users Download .Zip<\/li>\n<li>Click Continue<\/li>\n<li>Click Done<\/li>\n<li>Now, next to each title there will be a Download .zip link<\/li>\n<li>Click on that link to download the zip file of the book, which you can then copy these files into a folder on the device (SD card, flash drive, etc.) of your choice.<\/li>\n<\/ol>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\"> With which DAISY devices\/software is Learning Ally compatible?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">Learning Ally is compatible with the following DAISY devices\/software:<\/p>\n<p style=\"font-weight: 400;\">APH BookPort DT<\/p>\n<p style=\"font-weight: 400;\">APH BookPort Plus<\/p>\n<p style=\"font-weight: 400;\">APH Book Wizard Reader<\/p>\n<p style=\"font-weight: 400;\">APH Braille+<\/p>\n<p style=\"font-weight: 400;\">gh gh Player 2.2<\/p>\n<p style=\"font-weight: 400;\">HIMS BlazeET<\/p>\n<p style=\"font-weight: 400;\">HIMS BlazeEZ<\/p>\n<p style=\"font-weight: 400;\">HIMS BookSense-BookSense XT<\/p>\n<p style=\"font-weight: 400;\">HIMS BookSense DS<\/p>\n<p style=\"font-weight: 400;\">HIMS NoteTaker<\/p>\n<p style=\"font-weight: 400;\">Humanware BrailleNote<\/p>\n<p style=\"font-weight: 400;\">Humanware BrailleNote Apex<\/p>\n<p style=\"font-weight: 400;\">Humanware ClassMate Reader<\/p>\n<p style=\"font-weight: 400;\">Humanware Maestro<\/p>\n<p style=\"font-weight: 400;\">HumanWare Stratus12 M<\/p>\n<p style=\"font-weight: 400;\">Humanware Stream or Trek<\/p>\n<p style=\"font-weight: 400;\">Humanware VictorReader Soft<\/p>\n<p style=\"font-weight: 400;\">Intel Intel Reader<\/p>\n<p style=\"font-weight: 400;\">Levelstar Icon<\/p>\n<p style=\"font-weight: 400;\">NLS Advanced Player<\/p>\n<p style=\"font-weight: 400;\">NLS Simple Player<\/p>\n<\/div>\n                     <\/div>\n                                             <\/div>\n         <\/div>\n      <\/section>\n   \n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":21,"featured_media":0,"parent":8084,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-11459","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tech Support - Learning Ally<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learningally.org\/help\/tech-support\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tech Support - Learning Ally\" \/>\n<meta property=\"og:url\" content=\"https:\/\/learningally.org\/help\/tech-support\" \/>\n<meta property=\"og:site_name\" content=\"Learning Ally\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LearningAlly.org\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-10T21:32:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/learningally.org\/help\/tech-support\",\"url\":\"https:\/\/learningally.org\/help\/tech-support\",\"name\":\"Tech Support - Learning Ally\",\"isPartOf\":{\"@id\":\"https:\/\/learningally.org\/#website\"},\"datePublished\":\"2025-06-09T18:47:48+00:00\",\"dateModified\":\"2025-11-10T21:32:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/learningally.org\/help\/tech-support#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/learningally.org\/help\/tech-support\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/learningally.org\/help\/tech-support#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Help and Support Page &#8211; 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