{"id":8084,"date":"2025-04-03T13:21:52","date_gmt":"2025-04-03T17:21:52","guid":{"rendered":"https:\/\/learningally.org\/?page_id=8084"},"modified":"2026-02-25T10:15:27","modified_gmt":"2026-02-25T15:15:27","slug":"help","status":"publish","type":"page","link":"https:\/\/learningally.org\/help","title":{"rendered":"Help and Support Page &#8211; FAQs"},"content":{"rendered":"    <section class=\"first-text-section\" style=\"--block-mt: 75px;--block-mb: 0;\">\n        <div class=\"rich-text-container align-center\" style=\"--text-width: 100%;\">\n                            <div class=\"rich-text_heading\" style=\"--title-color: #002f6c;--title-size: 38px;--decor-color: #005fb3;\">\n                    <h1 class=\"title\">How can we help you today?<\/h1>\n                <\/div>\n                                        <div class=\"rich-text_content\">\n                    <div class=\"content\"><p>Find help resources below<\/p>\n<\/div>\n                <\/div>\n                    <\/div>\n    <\/section>\n\n\n    <section class=\"section-dyslexia-test-screening\">\n        <div class=\"container\">\n            <div class=\"text-content\">\n                                            <\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"dyslexia-test-screening_box\">\n                                    <h3 class=\"subtitle\">Helpful Links<\/h3>\n                                <div class=\"flex\">\n                                            <div class=\"buttons\">\n                                                                                            <a class=\"button\" href=\"\/help\/getting-started\" target=\"\">\n                                    Get Started                                <\/a>\n                                                                                            <a class=\"button\" href=\"\/help\/membership\" target=\"\">\n                                    Membership                                <\/a>\n                                                                                            <a class=\"button\" href=\"\/help\/techsupport\" target=\"\">\n                                    Tech Support                                <\/a>\n                                                                                            <a class=\"button\" href=\"\/help\/services\" target=\"\">\n                                    SERVICES                                <\/a>\n                                                    <\/div>\n                                                                <div class=\"image\">\n                            <img decoding=\"async\" src=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/2024\/06\/20120351\/AdobeStock_432949816_web.jpg\" alt=\"Smiling mother in glasses holding digital tablet in front of little girl daughter wearing headphones looking excited\">\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n         <section class=\"collapsible-content-section\">\n         <div class=\"collapsible-content-wrapper\">\n                           <h2 class=\"collapsible-content-title\">Top 5 Frequently Asked Question<\/h2>\n                                    <div class=\"collapsible-content-list\">\n                                                      <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">How can I log in to LearningAlly.org if I forgot my username or password?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">To retrieve your account username:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Visit\u00a0<a href=\"https:\/\/portal.learningally.org\/Forgot-User\" style=\"color:#005fb3;\" target=\"_blank\">Forgot Username<\/a><\/li>\n<li>Provide your email associated with the account<\/li>\n<li>An email will be sent to you with your username<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">To reset your account password:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Visit\u00a0<a href=\"https:\/\/portal.learningally.org\/Forgot-Password\" style=\"color:#005fb3;\" target=\"_blank\">Forgot Password<\/a><\/li>\n<li>Provide your username<\/li>\n<li>Provide the email associated with the account<\/li>\n<li>An email will be sent to you with a link to reset your password<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">If you are still unable to retrieve this information please call Customer Care at 1-800-221-4792 to have your password reset.<\/p>\n<p><em>See more in our<a href=\"\/help\/tech-support\" style=\"color:#005fb3;\"> tech support<\/a> section.<\/em><\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">How do I renew my membership?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p><strong>Answer:<\/strong><\/p>\n<p dir=\"ltr\">In order to renew membership please follow the steps below or call Customer Care at 1.800.221.4792 to provide payment over the phone.<\/p>\n<ol>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Log in to\u00a0<a href=\"http:\/\/www.learningally.org\/\" style=\"color:#005fb3;\">www.learningally.org<\/a>\u00a0with your username &amp; password. If you are a parent, renewing for a child, you must login with your Parent Account username and password.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Once logged in, click your name in the top right corner<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Click My Account<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">On the Account Summary page, click Renewal and Billing<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Under Membership Type &amp; Renewal &gt; Billing Preference&gt; click Manual &gt; click Save<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">If needed, under Available Payment Methods click Add New Payment Method<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Click Renew Membership- This will bring you through the registration renewal page to process payment<\/p>\n<\/li>\n<\/ol>\n<p dir=\"ltr\">When processing a payment, it is recommended to use Google Chrome or Mozilla Firefox as your browser.<\/p>\n<p dir=\"ltr\"><em>Please check <a href=\"\/help\/membership\" style=\"color:#005fb3;\">our membership section<\/a> for more information.<\/em><\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">How can I start listening to my audiobooks?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">Answer:<\/strong><\/b>\u00a0<span style=\"font-style: inherit; font-weight: inherit;\">Currently, Learning Ally members can access their audiobooks by downloading our free\u00a0<span style=\"color: #005fb3;\"><a style=\"color: #005fb3;\" href=\"https:\/\/learningally.org\/app\">application<\/a><\/span> for PC\/Mac\/Chromebooks, Apple mobile devices and Android mobile devices.<\/span><\/p>\n<p>Users can also listen to audiobooks on our <span style=\"color: #005fb3;\"><a style=\"color: #005fb3;\" href=\"https:\/\/read.learningally.org\/\"><span style=\"text-decoration: underline;\">webapp<\/span><\/a><\/span>.<\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-style: inherit; font-weight: inherit;\">Learning Ally audiobooks can also be played on a variety of\u00a0<span style=\"color: #005fb3;\"><a style=\"color: #005fb3;\" href=\"https:\/\/learningally.org\/help\/tech-support\"><span style=\"text-decoration: underline;\">authorized<\/span><\/a>\u00a0<\/span>DAISY Devices \u2013 a type of player designed especially for audiobooks, including those manufactured by Humanware and PLEXTALK.<\/span><\/p>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">What are the benefits of a Learning Ally membership?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p><strong>Answer:<\/strong><\/p>\n<p>Put your child on a path to success for only $135 a year. Gain the knowledge, tools, and resources that can help you and your child begin to learn and thrive.<\/p>\n<p>The benefits of Learning Ally membership include:<\/p>\n<ul>\n<li>Access to Parent Support Services: webinars, resources &amp; more!<\/li>\n<li>Household membership which allows for up to 4 children profiles!<\/li>\n<li>Access to a library of thousands of educational audiobooks<\/li>\n<li>FREE reading app for PC, Mac, and Chromebook computers<\/li>\n<li>FREE reading app for Apple\/Android devices<\/li>\n<\/ul>\n<\/div>\n                     <\/div>\n                                                                        <div class=\"collapsible-content-item\">\n                        <h3 class=\"collapsible-content-item-title\">What kind of certification is required for individual membership and how do I submit that information?<\/h3>\n                        <div class=\"collapsible-content-item-content\"><p><strong>Answer:<\/strong><\/p>\n<p>Learning Ally serves students and adults with an eligible\u00a0print disability. The use of our audiobooks is restricted to those who have a demonstrated reading deficit, visual impairment, or physical disability that makes it difficult to read using traditional print. For legal reasons, we require documentation from a qualified professional for each member.\u00a0<strong><a href=\"https:\/\/learningally.org\/About-Us\/What-We-Do\/Who-Qualifies\" style=\"color:#005fb3;\" target=\"_blank\">Click here to learn more about print disabilities<\/a>.\u00a0<\/strong><\/p>\n<p>There are 3 types of documentation that will qualify you or your child for a College Success membership.<\/p>\n<p><strong>1. Professional evaluation report, IEP, Section 504 Plan, or documentation from your specialist\/doctor regarding your diagnosis of Blindness or Visual impairment:<\/strong><\/p>\n<p>We do not require that you send the full evaluation\/assessment with detailed pesonal information. We will only need you to provide the following information:<\/p>\n<ul>\n<li>Evaluator&#8217;s contact information<\/li>\n<li>Diagnosing evaluator&#8217;s signature; and<\/li>\n<li>A page that summarizes\/defines the disability tpe<\/li>\n<\/ul>\n<p><strong>2. A completed copy of the\u00a0<a href=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/Proof-of-Disability-Document.pdf\" target=\"_blank\" style=\"color:#005fb3;\">qualification of eligibility<\/a>:<\/strong><\/p>\n<p>You may take this to a qualified professional of your choice for signature, or forward to them by email.<\/p>\n<p><strong>3. Confirmation of membership with Bookshare or your state\u2019s NLS Library:<\/strong><\/p>\n<p>If you have already provided your verification of eligibility to Bookshare or your state&#8217;s NLS Library, we can ask that organization to verify membership for you. You can provide us with your membership information during the online registration process, and we&#8217;ll do the rest!<\/p>\n<p dir=\"ltr\">In order to submit this information please use one of the options below:<\/p>\n<p dir=\"ltr\">Provide proof of eligibility\u00a0online via your account.<\/p>\n<ol>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Log in to\u00a0<a href=\"https:\/\/learningally.org\/Login\">www.LearningAlly.org<\/a><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">In the banner requesting eligibility information select Learn More<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">If you don\u2019t see the banner select option 2 or 3<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Select your option for providing eligibility:<\/p>\n<ol>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Provide contact information for your specialist: When you submit this information we will reach out to them via email to confirm.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Upload your documentation: browse and upload your document directly to your account and we will verify the information within 24-48 hours.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Use your Bookshare Membership: once you select this option we will reach out to Bookshare to verify your account with them. This process can take 5-7 days for confirmation.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Get Help: you can call us for more information, use our\u00a0<a href=\"https:\/\/learningally.org\/Portals\/6\/Docs\/Accessibility\/Certification-of-Eligibility.pdf\">qualification of eligibility<\/a>\u00a0or submit documentation at a later time. As long as the information is received within 14 days your membership will continue.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p dir=\"ltr\">Send your proof of eligibility directly to our Registrar by e-mail, CustomerCare@LearningAlly.org<\/p>\n<p dir=\"ltr\"><strong>Or mail a copy to:<\/strong><\/p>\n<p>Learning Ally<br \/>\nAttn: Customer Care<br \/>\n20 Roszel Road<br \/>\nPrinceton, NJ 08540<\/p>\n<p dir=\"ltr\">If you have any additional questions please contact Customer Care\u00a0<a href=\"https:\/\/learningally.org\/contact-us\/\">online<\/a>\u00a0or by phone at 800.221.4792<\/p>\n<\/div>\n                     <\/div>\n                                             <\/div>\n         <\/div>\n      <\/section>\n   \n\n    <div class=\"ignite-student-section\">\n                    <section class=\"section-rich-text mt-75\">\n                <div class=\"rich-text-container\">\n                                                        <\/div>\n            <\/section>\n                <section class=\"section-multicolumn-icon mt-75 mb-75\">\n            <div class=\"columns-container\">\n                                        <div class=\"column\" style=\"--column-width: calc(33.33% - 20px);\">\n                                                        <div class=\"column_icon\">\n                                                                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/2023\/10\/Icon.Book_.svg\" alt=\"Icon.Book\"\n                                        loading=\"lazy\">\n                                                            <\/div>\n                                                            <div class=\"column_title\">\n                                    <h3>School Resources<\/h3>\n                                <\/div>\n                                                                                        <div class=\"column_text\"><ul style=\"list-style-type: disc; padding: 10px;\">\n<li><a class=\"h4 unbold underline\" href=\"https:\/\/portal.learningally.org\/teacher-ally\/collections\/assets\/collection\/the-audiobook-solution-overview\/the-audiobook-solution-easy-as-1-2-3\/index.html\">Implementation Success Plan<\/a><\/li>\n<li><a href=\"https:\/\/learningally.org\/help\/integrations-overview\">Integrations Overview<\/a><\/li>\n<li><a href=\"https:\/\/learningally.org\/help\/clever\">Clever Integration Support<\/a><\/li>\n<li><a href=\"https:\/\/learningally.org\/help\/classlink\">ClassLink Integration Support<\/a><\/li>\n<li><a href=\"https:\/\/learningally.org\/help\/google-single-sign-on\">Google Single Sign On Support<\/a><\/li>\n<\/ul>\n<\/div>\n                                                    <\/div>\n                                        <div class=\"column\" style=\"--column-width: calc(33.33% - 20px);\">\n                                                        <div class=\"column_icon\">\n                                                                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/2023\/10\/Headphones_Circle-300x300.png\" alt=\"Headphones_Circle\"\n                                        loading=\"lazy\">\n                                                            <\/div>\n                                                            <div class=\"column_title\">\n                                    <h3>Home Resources<\/h3>\n                                <\/div>\n                                                                                        <div class=\"column_text\"><ul style=\"list-style-type: disc; padding: 10px;\">\n<li><a href=\"https:\/\/learningally.org\/solutions-for-home\/join\">Get started Today!<\/a><\/li>\n<li><a href=\"https:\/\/learningally.org\/solutions-for-home\/overview\">Solutions For Home<\/a><\/li>\n<\/ul>\n<\/div>\n                                                    <\/div>\n                                        <div class=\"column\" style=\"--column-width: calc(33.33% - 20px);\">\n                                                        <div class=\"column_icon\">\n                                                                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/2023\/09\/cpo-icon-3-300x300.png\" alt=\"working together icon\"\n                                        loading=\"lazy\">\n                                                            <\/div>\n                                                            <div class=\"column_title\">\n                                    <h3>Audiobook Office Hours<\/h3>\n                                <\/div>\n                                                                                        <div class=\"column_text\"><p>Join our monthly Audiobook Office Hours for a dedicated, interactive meeting where you can get your questions answered and receive personalized support for the Learning Ally Audiobook Solution. <a href=\"https:\/\/learningally.zoom.us\/meeting\/register\/Z_v-PpiSSXSvITN-yYTPsQ\" target=\"_blank\" rel=\"noopener\">Register now<\/a>!<\/p>\n<\/div>\n                                                    <\/div>\n                            <\/div>\n                    <\/section>\n    <\/div>\n\n\n<section class=\"section-download-links-alphabetized\">\n    <div class=\"container\">\n        <div class=\"text-box\">\n                            <h2 class=\"h3\">User Guides &#038; Documentation<\/h2>\n                                        <p><p>Download our user guides and documentation<\/p>\n<\/p>\n                        <span class=\"explore\">Explore resources:<\/span>\n            <div class=\"links\">\n                                                                                                                <a href=\"https:\/\/learningally.org\/Portals\/6\/Docs\/Link\/LA_LinkGettingStarted.pdf\" target=\"\">\n                                <span>Learning Ally Audiobook App Getting Started Guide (English)<\/span>\n                                <span class=\"icon-smi-shevron-right\"><\/span>\n                            <\/a>\n                                                                                                                        <a href=\"https:\/\/learningally.org\/Portals\/6\/Docs\/TeacherResources\/LearningAlly_AudiobookApp_Guide_Spanish.pdf\" target=\"\">\n                                <span>Learning Ally Audiobook App Getting Started Guide (Spanish)<\/span>\n                                <span class=\"icon-smi-shevron-right\"><\/span>\n                            <\/a>\n                                                                                                                        <a href=\"https:\/\/learningally.org\/help\/how-to-use-teacher-ally\" target=\"\">\n                                <span>Educator Portal How-to-Guide<\/span>\n                                <span class=\"icon-smi-shevron-right\"><\/span>\n                            <\/a>\n                                                                                                                        <a href=\"https:\/\/learningally.org\/Portals\/6\/3PA%20Application.pdf\" target=\"\">\n                                <span>Learning Ally Individual Membership Application<\/span>\n                                <span class=\"icon-smi-shevron-right\"><\/span>\n                            <\/a>\n                                                                                                                        <a href=\"https:\/\/learningally.org\/Portals\/6\/Docs\/Accessibility\/Proof-of-Disability-Document.pdf\" target=\"\">\n                                <span>Certification of Eligibility form<\/span>\n                                <span class=\"icon-smi-shevron-right\"><\/span>\n                            <\/a>\n                                                                        <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n    <div class=\"ignite-student-section\">\n                    <section class=\"section-rich-text mt-75\">\n                <div class=\"rich-text-container\">\n                                            <div class=\"rich-text_heading\">\n                            <h2 class=\"title\">How to Contact Us<\/h2>\n                        <\/div>\n                                                                <div class=\"rich-text_content text-center\">\n                            <div class=\"content\"><p>Representatives are available at <strong>800-221-4792<\/strong><br \/>\nMonday through Friday, from<strong> 8:30am-6:00pm EST.<\/strong><\/p>\n<p>Email: <strong>customercare@LearningAlly.org<\/strong><br \/>\nFax: 609-751-5263<\/p>\n<p>If you have any questions on accessibility or the use of screen readers with our products or services, please email us at\u00a0<a href=\"mailto:bvidialogue@LearningAlly.org\">bvidialogue@LearningAlly.org<\/a>.<\/p>\n<h3>Mailing Address:<\/h3>\n<p>Learning Ally<br \/>\n20 Roszel Rd.<br \/>\nPrinceton, NJ 08540<\/p>\n<\/div>\n                        <\/div>\n                                    <\/div>\n            <\/section>\n                <section class=\"section-multicolumn-icon mt-75 mb-75\">\n            <div class=\"columns-container\">\n                                        <div class=\"column\" style=\"--column-width: calc(33.33% - 20px);\">\n                                                        <div class=\"column_icon\">\n                                                                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/2023\/09\/cpo-icon-1-300x300.png\" alt=\"alignment icon\"\n                                        loading=\"lazy\">\n                                                            <\/div>\n                                                            <div class=\"column_title\">\n                                    <h3>Donation Inquiries<\/h3>\n                                <\/div>\n                                                                                        <div class=\"column_text\"><p>Phone: 800-221-4792, option 4<\/p>\n<\/div>\n                                                    <\/div>\n                                        <div class=\"column\" style=\"--column-width: calc(33.33% - 20px);\">\n                                                        <div class=\"column_icon\">\n                                                                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/2023\/09\/cpo-icon-1-300x300.png\" alt=\"alignment icon\"\n                                        loading=\"lazy\">\n                                                            <\/div>\n                                                            <div class=\"column_title\">\n                                    <h3>Volunteer Inquiries<\/h3>\n                                <\/div>\n                                                                                        <div class=\"column_text\"><p>Phone:\u00a0<a href=\"tel:800-221-4792\">800-221-4792<\/a>, option 3<br \/>\nEmail:\u00a0<a href=\"mailto:Volunteer@LearningAlly.org\">Volunteer@LearningAlly.org<\/a><\/p>\n<\/div>\n                                                    <\/div>\n                                        <div class=\"column\" style=\"--column-width: calc(33.33% - 20px);\">\n                                                        <div class=\"column_icon\">\n                                                                    <img decoding=\"async\" class=\"image\" src=\"https:\/\/wp-media.learningally.org\/wp-content\/uploads\/2023\/09\/cpo-icon-1-300x300.png\" alt=\"alignment icon\"\n                                        loading=\"lazy\">\n                                                            <\/div>\n                                                            <div class=\"column_title\">\n                                    <h3>Specialist Inquiries<\/h3>\n                                <\/div>\n                                                                                        <div class=\"column_text\"><p>Phone:\u00a0<a href=\"tel:800-221-4792\">800-221-4792<\/a>, option 2<br \/>\nEmail:\u00a0<a href=\"mailto:slippman@learningally.org\">slippman@learningally.org<\/a><\/p>\n<\/div>\n                                                    <\/div>\n                            <\/div>\n                    <\/section>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":87,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-8084","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help and Support Page - FAQs - Learning Ally<\/title>\n<meta name=\"description\" content=\"Help section for Learning Ally&#039;s services and how to guides\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learningally.org\/help\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help and Support Page - FAQs - Learning Ally\" \/>\n<meta property=\"og:description\" content=\"Help section for Learning Ally&#039;s services and how to guides\" \/>\n<meta property=\"og:url\" content=\"https:\/\/learningally.org\/help\" \/>\n<meta property=\"og:site_name\" content=\"Learning Ally\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LearningAlly.org\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-25T15:15:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/learningally.org\\\/help\",\"url\":\"https:\\\/\\\/learningally.org\\\/help\",\"name\":\"Help and Support Page - FAQs - Learning 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